Question 1

How quickly can we onboard with Meridian RCM?

Accepted Answer

Most practices are fully live in 14–21 days. We handle EHR integration, credentialing transfer, and payer enrollment in parallel while your current process continues without disruption.

Question 2

Is your platform HIPAA compliant?

Accepted Answer

Yes. We are HIPAA compliant, SOC 2 Type II certified, and HITRUST-aligned. All data is encrypted in transit and at rest, and every team member completes annual HIPAA and security training.

Question 3

What is your first-pass acceptance rate?

Accepted Answer

Our platform-wide first-pass acceptance rate is 98.6%. We use a multi-layer scrubbing engine and specialty-specific coding review before submission.

Question 4

Do you work with our existing EHR?

Accepted Answer

We integrate with 40+ EHR and PM systems including Epic, Cerner, Athenahealth, eClinicalWorks, Kareo, DrChrono, NextGen, and AdvancedMD.

Question 5

How is pricing structured?

Accepted Answer

We offer transparent percentage-of-collections pricing with no hidden fees, no long-term contracts, and no charge for denied claims — you only pay when we get you paid.

Question 6

Who owns the patient and financial data?

Accepted Answer

You do. Always. We are custodians of your data and you can export or terminate at any time with full data portability.

Question 7

Do you handle patient billing and collections?

Accepted Answer

Yes. We manage patient statements, portal payments, payment plans and soft collections with a compassionate, brand-safe voice.

Question 8

Can you help with credentialing new providers?

Accepted Answer

Absolutely. Our credentialing team handles CAQH, payer enrollments, re-credentialing and hospital privileging across all major commercial and government payers.

Question 9

How do you handle denials and appeals?

Accepted Answer

Every denial is coded to a root cause, appealed within 48 hours when appropriate, and fed back into our upstream workflows to prevent recurrence. Our recovery rate is 92%.

Question 10

What specialties do you support?

Accepted Answer

We support 30+ specialties from primary care to complex surgical subspecialties, dental, behavioral health, and DME. Every account gets a specialty-matched team.

Question 11

How often will we receive reports?

Accepted Answer

You get real-time dashboards, weekly performance snapshots, and a monthly executive review with your dedicated account manager.

Question 12

Can we speak with existing clients?

Accepted Answer

Yes. During evaluation we'll connect you with 2–3 references in your specialty and region.

Question 13

What if we're mid-transition from another biller?

Accepted Answer

We specialize in vendor transitions. We'll clean up backlog, re-work agedAR, and stand up new workflows in parallel.

Question 14

Do you offer virtual medical assistants?

Accepted Answer

Yes. HIPAA-trained VMAs support scheduling, intake, refills, referrals and patient outreach — priced per FTE or per task.

Question 15

How is your team structured?

Accepted Answer

Every account has a dedicated Account Manager, a lead coder, a claims specialist, an AR analyst and a credentialing lead — one team, one number.

Question 16

Are your team members US-based?

Accepted Answer

Our AR, denial, and account management teams are US-based. Some backend coding and posting is delivered from our secure, HIPAA-compliant global service centers.

Question 17

What's your typical revenue lift?

Accepted Answer

Practices that partner with us see a 20–35% lift in net collections within the first 90 days, driven by cleaner claims, faster follow-up and denial recovery.

Question 18

Do you offer month-to-month contracts?

Accepted Answer

Yes. We earn your business every month. No multi-year lock-ins.

Question 19

How do we get started?

Accepted Answer

Book a free 30-minute consultation. We'll audit a sample of claims, benchmark your KPIs, and share a written revenue opportunity report — no obligation.

Question 20

Is there a setup fee?

Accepted Answer

No setup fee for standard onboarding. Complex multi-location or hospital groups may have a scoped implementation fee, disclosed upfront.

Everything you wanted to ask a medical biller

Answers to the questions we hear every week

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