American Billing Solutions is committed to protecting the privacy and confidentiality of the personal and sensitive information we collect and handle while providing medical billing, credentialing, and related services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

1.1 Personal Information

We may collect personal information, including but not limited to:

Names, addresses, phone numbers, and email addresses of providers and patients.
Insurance information, including policy numbers, insurance provider names, and claims details.

1.2 Protected Health Information (PHI)

As part of providing medical billing services, we may handle PHI, including medical records, diagnoses, treatment information, and other data necessary for billing purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

Submitting claims to insurance companies.
Credentialing and payer enrollment services.
Communicating with respective insurance companies and patients regarding billing and claims.
Complying with legal and regulatory requirements.

3. How We Protect and Manage Your Data

We implement a comprehensive approach to data protection and management to ensure the security of your information.

Security measures

Encryption: Sensitive information, including PHI, is encrypted during transmission and at rest using industry-standard protocols.
Access control: Role-based access limits sensitive data to authorized personnel with a need to know.
Secure servers: Our servers are hosted in secure data centers with physical security, firewalls, and intrusion detection.
Data backup: Regular backups help ensure critical data can be recovered after failures or emergencies.

Ongoing oversight

Employee training: Employees receive regular training on data privacy, security, HIPAA, and related requirements.
Data retention: We retain information only as long as necessary or legally required, then securely delete or destroy it.
Third-party monitoring: We periodically audit service providers to ensure they meet our security and privacy standards.

4. Information Sharing and Disclosure

Your privacy is of utmost importance to us. We do not sell, rent, or share personal information, including SMS consent, with third parties or affiliates for marketing purposes.

Claims processing with insurance companies

We may disclose necessary information to insurance companies to facilitate claims processing, verify coverage, or obtain approvals required to deliver the services you need.

Authorized third-party service providers

We may engage trusted providers, such as payment processors, IT support teams, or other operational partners. They are contractually obligated to handle your information securely and only to perform their specific services.

Compliance with legal and regulatory obligations

We may disclose information to regulatory authorities or governmental agencies when required by applicable laws, regulations, subpoenas, or other legal processes.

5. Your Rights

As a healthcare provider or patient, you have the right to:

Access: Request access to your personal and billing information.
Correction: Request corrections to inaccurate or incomplete data.
Restriction: Request restrictions on how we use or share your information.

To exercise these rights, contact us at 205-974-6607 or email info@americanbillingsolutions.com.

6. Cookies and Tracking Technologies

Our website may use cookies to improve user experience. Cookies are small text files stored on your device that help us analyze website traffic and improve functionality. You can manage or disable cookies through your browser settings.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on our website with the revised effective date.

Privacy Policy